PLMun Citizen's Charter

Internal Services

1. Service Specifications

1. Processing of Petty Cash Fund

The purpose of processing a petty cash fund is to provide offices of PLMun with sufficient cash to cover minor expenditures. Petty Cash disbursing officer is responsible for safeguarding petty cash funds and maintaining receipts and detailed records to support all transactions. Request for Petty Cash Fund will be approved by the City Government of Muntinlupa.

Office/Division:	Finance Office
Classification:	Complex
Type of Transaction:	G2G – Government to Government
Who May Avail:	Deans of Colleges and Heads of Offices
Checklist of Requirements		Where to Secure
· Letter of Request · Official Receipt · Summary of Petty Cash Expense · Petty Cash Voucher · Obligation Request · Disbursement Voucher		· Finance Officer · Source/s of Payments · Finance Staff · Finance Staff · Finance Staff · Finance Staff
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Prepare request for establishment of Petty Cash	n/a	30 minutes	Finance Officer
	Accept approved petty cash fund from the City Government of Muntinlupa.	n/a	30 minutes	Finance Officer
	Pay expenses from approved Petty Cash Fund voucher and maintain receipts.	n/a	30 minutes	Finance Officer
	Replenish Petty Cash Fund	n/a	1 month	Finance Staff
		Total	22 days, 1 hour, 30 minutes

2. Processing of Cash Advance Liquidation

Office/Division:	Finance Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who May Avail:	Finance Officer or Disbursing Officer of PLMun
Checklist of Requirements		Where to Secure
· Summary of Expenses · Official Receipts · Documents with photos of activities · Request Letter · Obligation Request · Disbursement Voucher · Purchase Request		· Finance Officer · Source/s of Payments · Program/Project Implementer · Finance Staff · Finance Staff · Finance Staff · Finance Staff
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Implementer submits documents based from the implemented program/ Project/activity	Receives documents and checks for completeness. .	n/a	5 minutes	Finance Officer
	Performs preliminary review of attached Official Receipts.	n/a	4 hours	Finance Officer
	Performs final review of documentation and signing of liquidation.	n/a	4 hours	Finance Officer
	Transmit documents to the City Procurement for inspection.	n/a	30 minutes	Liaison Personnel
		Total	8 hours, 35 minutes

3. Processing of Reimbursements

The University employees incur various types of expenses as they perform tasks and duties that support the programs, projects and activities of the institution and further its missions. Personnel who incur valid expenses are reimbursed in a fair and equitable manner; expenses are reported, recorded and reimbursed in compliance with local rules and regulations.

Office/Division:	Finance Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who May Avail:	Finance Officer or Disbursing Officer of PLMun
Checklist of Requirements		Where to Secure
· Letter of Request for Reimbursement · Official Receipts · Obligation Request · Disbursement Voucher · Purchase Request		· Finance Officer · Source/s of Payments · Finance Staff · Finance Staff · Finance Staff
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Program Implementer submits Request for reimbursement	Receive Reimbursement request.	n/a	3 minutes	Finance Staff
	Perform preliminary review of attached Official Receipts.	n/a	10 minutes	Finance Staff
	Perform preliminary review of attached Official Receipts.	n/a	10 minutes	Finance Staff
	Endorse Request Letter to the University President	n/a	10 minutes	Administrative Officer
	Transmit Request Letter to the City Government	n/a	30 minutes	Liaison Personnel
		Total	1 hour, 3 minutes

4. Processing of Request for Budget Release

The University has programs to be implemented which needs to be supported by allocation of budget. Accomplishing a Budget Release Request Form (BRRF) is a document requisite to release the budget needed.

Office/Division:	Finance Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who May Avail:	Program implementer/s
Checklist of Requirements		Where to Secure
· Accomplished Budget Release Request Form (BRRF) · Obligation Request (OBR) · Purchase Request · Disbursement Voucher		· Finance Officer · Source/s of Payments · Finance Staff · Finance Staff
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the accomplished BRRF	Receive from requesting Office the accomplished BRRF and check for completeness	n/a	15 minutes	Budget Staff
	Check specific approved budget and Annual Investment Program (AIP) Number for the request	n/a	15 minutes	Budget Staff
	Assign BRRF Control No. and log request on BRRF monitoring tool.	n/a	10 minutes	Budget Staff
	Earmark budget on the budget monitoring tool.	n/a	10 minutes	Budget Staff
	Endorse BRRF to Admin Officer.	n/a	10 minutes	Budget Staff
	Transmit BRRF to the City Budget for processing.	n/a	30 minutes	Liaison Personnel
		Total	1 hour, 30 minutes

External Services

Service Specifications

1. Conducting Recruitment and Selection Process

The HRDMO is responsible with the recruitment and selection process based on the needs requirement for faculty or teaching personnel.

Office/Division:	Human Resource Development and Management Office
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	Interested applicants for Higher Education Institution (HEI) teaching personnel.
Checklist of Requirements		Where to Secure
· Letter of Application · Curriculum Vitae/Resume · Academic Credentials · Voter’s ID · Barangay Clearance · Police/NBI Clearance		· Applicant · Applicant · Applicant · COMELES · Barangay Hall · Local PNP/NBI
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request for faculty (from Colleges)	Accepts request from Deans of Colleges on their need for teaching personnel.	n/a	1 minute	Recruitment and Selection Officer
2. Interested applicant submit Curriculum Vitae or Resume	Performs preliminary review on the applicant’s Resume	n/a	30 minutes	Recruitment and Selection Officer
	Executes initial interview with the applicant	n/a	30 minutes	HRDMOfficer
	Administer Psychological Test and other relevant	n/a	4 hours	Psychome-trician

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Conducts background checking	n/a	2 days	Recruitment and Selection Officer
3. Applicant returns to HRDMO based on schedule for teaching demonstration	Conducts teaching demonstration	n/a	30 minutes	HRDM Officer
	Endorses applicant to the City Government for Mayor’s Approval	n/a	3 days	HRDM Officer
4. Applicant returns to HRDMO for final interview based on schedule for final interview	Conducts final interview with the applicant	n/a	30 minutes	HRDM Officer
	Process requirement for appointment papers.	n/a	5 days	City HRDM Officer
		Total	10 days, 6 hours, 1 minute

Internal Services

1. Processing of Compensation and Benefits

The HRDMO deals with the preparation of payroll for all Colleges and Offices and is responsible for the timely and accurate payment of all salaries and wages.

Office/Division:	Human Resource Development and Management Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All bonafide employees (teaching and non-teaching personnel) of the Pamantasan ng Lungsod ng Muntinlupa.
Checklist of Requirements		Where to Secure
· DTR · DTR Transmittal · Land Bank Payroll System & Excel Report · DTR and database · Microsoft Office and Excel Report		· HRDMO · HRDMO · HRDMO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2. Log in the Biometric Machine	Upload and filter data from the Biometric to database system to generate log-in and log-out	n/a	2 minutes	Compensation and Benefits
3. Accomplish DTR and submit to HRDMO	Receive DTR ofemployees Collects/gathers DTRs of part time employees two days prior to cut-off period	n/a	2 minutes 1 day	Compensation and Benefits
3. Accomplish DTR and submit to HRDMO	Checks DTR based on logs and faculty load (for teaching personnel). Compute hours rendered.	n/a	1 day	Compensation and Benefits

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Record general payroll in Excel format (to be submitted to the Finance Office)	n/a	1 day	Compensation and Benefits Officer
	Encode net income for ATM holders to be submitted to Land Bank of the Philippines	n/a	4 hours	Compensation and Benefits Officer
	Prepare pay slips and pay envelops for ATM holders and non-holders.	n/a	4 hours	Compensation and Benefits Officer
	Prepares monthly report from taxes withheld from employees	n/a	2 hours	Compensation and Benefits Officer
	Collects, checks & transmits DTR for Casual to the City HRDMO for payroll preparation	n/a	2 days	Compensation and Benefits Officer
		Total	21 minutes

2. Providing Career Development and Performance Evaluation

To sufficiently satisfy the workforce requirement of the Pamantasan ng Lungsod ng Muntinlupa, the HRDMO facilitates the development of capabilities of employees through the conduct of trainings to explore and maintain creative, competent and dynamic human resources.

Office/Division:	Human Resource Development and Management Office
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All bonafide employees (teaching and non-teaching personnel) of the Pamantasan ng Lungsod ng Muntinlupa.
Checklist of Requirements		Where to Secure
· Performance Evaluation Reports (IPCR/OPCR) · Training Needs Analysis · Workshop Evaluation		· HRDMO files · Participants’ evaluation
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Conduct of Employees Performance Evaluation	n/a	5 days	Performance Management Officer
	Review of the Employees Performance through the Performance Evaluation System (PES)	n/a	3 days	Performance Management Officer
	Prepare the Annual Training Plan (with allocation of budget)	n/a	2 days	Performance Management Officer
	Implement the Training Plan	n/a	2 days	Performance Management Officer
		Total	12 days

External Services

1. Billing/Charging of UniFAST Beneficiaries Fees to the Commission on Higher Education (CHED)

As recipient of the Free Higher Tertiary Education Program through the Unified Financial Assistance System for Tertiary Education (UniFAST), PLMun students enjoy the free tuition fee and other miscellaneous fees. Instead of students paying their tuition fees and other miscellaneous fees, CHED pays in behalf of them. The Institution sends CHED the Billing Report for their payment.

Office/Division:	Management Information System (MIS) Office
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who May Avail:	All students enrolling or are continuing their undergraduate course in PLMun.
Checklist of Requirements		Where to Secure
· Billing Reports		· MIS Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Generate Billing Report after the closing of enrollment.	n/a	7 days	MIS Officer
	Submit Billing Report to CHED for charging.	n/a	1 day	MIS Officer
	Pick-up and claim the check from CHED Office.	n/a	2 hours	Liaison Personnel
		Total	8 days, 2 hours

Internal Services

1. Issuance of Student Identification Card (ID)

The student identification card verifies the student's status in the Pamantasan ng Lungsod ng Muntinlupa and therefore, they are required to wear at all times inside the campus. The MIS Office is responsible for the printing and issuance of the students' ID.

Office/Division:	Management Information System (MIS) Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All students enrolling or are continuing their undergraduate course in PLMun.
Checklist of Requirements		Where to Secure
· Certificate of Matriculation (COM)		· Office of the University Registrar
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the MIS Office to secure an ID.	Verify student by asking proof of his enrollment in the current semester.	n/a	3 minutes	MIS Staff
2. Fill-out form for the necessary information.	Encode the written information into the database.	n/a	3 minutes	MIS Staff
3. Affix signature in a signature capture device	Import the digital image of signature into the card template.	n/a	5 seconds	MIS Staff
4. Pose for a picture	Upload photo to the card template	n/a	3 minutes	MIS Staff
	Process the student’s ID card	n/a	4 hours	MIS Staff
5. Return to MIS to claim ID card	Release ID card to student	n/a	3 minutes	MIS Staff
		Total	21 minutes

Internal Services

2. Processing of Faculty Loading

The distribution or assigning of teaching loads to faculty members across colleges signifies their acceptance of instructional and non-instructional assignments.

Office/Division:	Management Information System (MIS) Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	Faculty members assigned with teaching loads.
Checklist of Requirements		Where to Secure
· Summary of Faculty Loading		· Different Colleges (CAS, CBA, CCJ, CITCS, CTE, GS)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit a Summary of Faculty Loading.	Receive the Summary of Faculty Loading	n/a	3 minutes	MIS Staff
	Encode teaching loads to respective faculty members in the database	n/a	5 hours	MIS Staff
	Print encoded teaching loads of faculty per college.	n/a	5 minutes	MIS Staff
	Endorse to the HRDM Office	n/a	3 minutes	MIS Staff
		Total	5 hours 11 minutes

Internal Services

1. Maintaining Operations of PLMun Facilities

The University purchase goods and services to support academic, research and other service programs. It is also to support activities such as operations and maintenance. Items purchased include scientific equipment, classroom and office supplies, IT equipment, building construction and repair, and other maintenance services.

Office/Division:	Office of the Building Administrator
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	Deans of Colleges
Checklist of Requirements		Where to Secure
· Request Form · Inventory Records ·		· Supply and Procurement Division · Supply and Procurement Division · OVPAA · OVPAA
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Request for supply of materials and equipment	Receive request and check for the inventory records.	n/a	5 minutes	Supply and Purchasing Management Staff
	Purchase Materials	n/a	5 days	Supply and Purchasing Management Staff
	Install purchased materials and equipment for the of operation of facilities	n/a	1 day	Building Maintenance Staff
	Develop Monitoring Tool for the monitoring and assessment of equipment and facilities	n/a	1 day	Building Maintenance Staff
		Total	7 days, 5 minutes

External Services

1. Administering Online College Admission Test

The PLMun College Admission Test (PCAT) is administered to all interested high school and K-12 graduates who wish to get qualified and be enrolled in this local institution. The Online Admission Test is conducted to conform to the safety protocols of social distancing due to the COVID-19 pandemic.

Office/Division:	Office of Student Affairs/Guidance and Counseling Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All incoming college applicants and K to 12 graduates; Muntinlupa residents and non-residents.
Checklist of Requirements		Where to Secure
· Scanned copy of 2x2 ID picture with white background · Scanned copy of Form 138 of Grade 12 for Freshmen applicants or Transcript of Records (TOR) /Certificate of Grades (COG) for transferees		· Student applicant · School graduated (for freshmen applicants) or Office of the University Registrar (for transferees)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Log on to the PLMun	Show the Online Admission System portal.	n/a	3 minutes	Guidance Counselor / Psycho-metrician
2. Log-in to the Online Admission System.	Show the online form to be filled-out by the student- applicant.	n/a	5 minutes	Guidance Counselor/ Psycho-metrician
3. Provide the necessary information needed in the online admission form	Require to submit scanned copies of documents needed. If student complied: provide specific time of taking the admission test online.	n/a	5 minutes	Guidance Counselor

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
4. Prepare to take the online admission test on the specified time.	Administer the online admission test.	n/a	25 minutes	Psycho-metrician
5. Wait for the result	Score and interpret the results of the admission test.	n/a	14 days (paused-clock)	Psycho-metrician
6. Check for results of the admission test.	Post the names of successful examinees in the PLMun FB page.	n/a	5 minutes	Psycho-metrician
		Total	14 days, 43 minutes

Internal Services

1. Processing of Local Scholarships

The City Government of Muntinlupa, through the Pamantasan ng Lungsod ng Muntinlupa, grants Educational Financial Assistance to qualified students. The Office of Student Affairs (OSA) provides support programs for students in need of financial assistance.

Office/Division:	Office of Student Affairs/Scholarship and Financial Assistance Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All qualified enrolled students of PLMun, 1^st year (2^nd Sem) and onwards
Checklist of Requirements		Where to Secure
· Duly Filled-Out Application Form with 2x2 photo · Letter of Intent · Photocopy of Certificate of Matriculation(COM) · Original Certificate of Grades (COG) with previous GPA · Original Voter’s Certificate · Original Certification of Good Moral Character · Photocopy of School ID · Photocopy of Parent’s ID		· Scholarship and Financial Assistance Division · Student · Office of the University Registrar · Office of the University Registrar · COMELEC · Guidance & Counselling Division · MIS Office / Student · Parents
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
New Application 1. Submit the required documents to the Scholarship and Financial Assistance Division of OSA.	Receive and assess the completeness of the documents submitted. If qualified: Stamp the Original COM and issue Scholar’s ID.	n/a	3 minutes	SFAD Head
2. Receive Scholar ID and log-in on the New Applicant’s logbook.	Encode qualified applicant’s details to the database.	n/a	1 minute	Scholarship Coordinator
		Total	4 minutes

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Renewal/Re-application 1. Submit the photocopy of COM, the original copy of COG, and original Good Moral Certificate (if no violation clearance)	Receive and assess the completeness of the documents submitted. If qualified: Stamp the Original COM and sign Scholar’s ID.	n/a	2 minutes	Scholarship Coordinator
2. Receive Scholar ID and fill-out Renew Log Sheet.	Encode qualified applicant’s details to the database. Prepare and submit list of names (payroll in excel form) to the Finance Office for processing.	n/a n/a	1 minute	Scholarship Coordinator SFAD Head
		Total	3 minutes

2. Processing of Private Scholarships

The Office of Student Affairs (OSA) have establish partnerships and linkages with private entities which also provides financial support for students in need of financial assistance.

Office/Division:	Office of Student Affairs/Scholarship and Financial Assistance Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All qualified enrolled students of PLMun, 1^st year (2^nd Sem) and onwards
Checklist of Requirements			Where to Secure
Initial Requirements · Original and Photocopy of Certificate of Matriculation (COM) · Original Certificate of Grade (COG)/SHS Card · Photocopy of School ID · Original Certificate of Good Moral Character · Printed copies of house (inside & outside) · Sketch of home address (from house to PLMun) Final Requirements · Filled-out Application Form · Original Voter’s Certificate · Parent’s Income Tax Return			· Scholarship and Financial Assistance Division · Office of the University Registrar · Office of the University Registrar · Student · Guidance & Counselling Division · Student · Student · COMELEC · BIR
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI- BLE
New Application 1. Submit the required documents to the Scholarship and Financial Assistance Division of OSA.		Receive and assess the completeness of the documents submitted. Administer Written Examination to student applicant.	n/a n/a	2 minutes 1 hour	Scholarship Coordinator Scholarship Coordinator

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI-BLE
2. Undergo an initial and final interview.	Conduct and initial interview with the student-applicant. Conduct a final interview with the student- applicant.	n/a n/a	10 minutes 15 minutes	Scholarship Coordinator SFAD Head
3. Submit Final Requirements	Stamp original Certificate of Matriculation (COM).	n/a	5 minutes	SFAD Head
		Total	1 hour, 32 minutes
Renewal/Re-application 1. Submit the required documents.	Receive and assess the completeness of the documents submitted. Stamp original Certificate of Matriculation (COM)	n/a n/a	5 minutes 1 minute	SFAD Head SFAD Head
		Total	6 minutes

3. Processing of Private Scholarships

The Student Assistantship program is another way for qualified student-grantees to avail financial assistance through allowance. A student-grantee must render 30 hours/week or 60 hours/2 weeks to receive an assistance equivalent to P30/hr. Student-grantees must maintain a Grade Point Average of 2.5, without failing marks, no Incomplete (INC), and no Unauthorized Withdrawal (UW) to qualify for renewal for the next semester.

Office/Division:	Office of Student Affairs/Scholarship and Financial Assistance Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All qualified enrolled students of PLMun, 1^st year (2^nd Sem) and onwards
Checklist of Requirements			Where to Secure
Initial Requirements · Application Letter with updated resume · Recommendation Letter · Photocopy of recent COM · Photocopy of recent COG · Photocopy of School ID · Original Certificate of Good Moral Character Final Requirements · Duly filled-out Application Form with 2x2 photo · Authenticated PSA Birth Certificate · Original Barangay Clearance · Original Police Clearance · Photocopy of Income Tax Return or Tax Exemption Certificate for non-working parents			· Student · Df · Office of the University Registrar · Office of the University Registrar · Student · Guidance and Counselling Division, OSA · Student · Local Civil Registrar of PSA · Barangay Hall · Local or City PNP · BIR
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI-BLE
New Application 1. Attend Student Assistants’ Orientation.		Conduct a Student Assistants’ Orientation.	n/a	1 hour	Scholarship and Financial Assistance Division (SFAD) Head

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI-BLE
1. Submit initial requirements.	Receive and assess the completeness of the documents submitted.	n/a	1 hour	Scholarship and Financial Assistance Division (SFAD) Head
2. Undergo a written examination and an interview in the Guidance and Counselling Office.	Administer a written examination and interview to the student-applicant.	n/a	10 minutes	(SFAD) Head/ Head of Guidance Division
3. For qualified applicants: Submit final requirements.	Receive and assess the completeness of the documents submitted.	n/a	5 minutes	(SFAD) Head
		Total	2 hours, 15 minutes
Renewal/Re-application 1. Submit the required documents.	Receive and assess the completeness of the documents submitted.	n/a	5 minutes	(SFAD) Head
		Total	5 minutes

4. Providing Students' Health Services

The Medical Services of PLMun deals with the medical and dental treatment, care, consultation, and health information of all students. Emergency responses such as First Aid and transfer to hospital (as needed) are also among the services it caters to the PLMun community.

Office/Division:	Office of Student Affairs/Medical and Dental Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All studentsand employees of PLMun.
Checklist of Requirements			Where to Secure
· Student’s ID · Student’s/Employees’ Medical Record			· Student · Medical and Dental Division
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI-BLE
1. Log-in the Student’s or Employee’s Medical Record for the information needed.		Ask for client’s health complaint and perform vital signs taking, as needed.	n/a	5 minutes	University Nurse
2. Tell Nurse about his/her health complaints.		Perform initial assessment and relay pertinent findings of client to the medical consultant.	n/a	10 minutes	University Nurse
3. Proceed to the medical consultant		Do physical examination, history taking, and give laboratory referrals as needed.	n/a	10 minutes	Medical Consultant
		If medical assessments are necessary, will refer the client for lab testing and to other medical specialist.	n/a	10 minutes	Medical Consultant

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI-BLE
	If medical treatment is needed, will perform giving of medicine, wound cleansing, dressing and other patient care.	n/a	15 minutes	University Nurse
		Total	50 minutes
FIRST AID TREATMENT AND TRANSFER TO HOSPITAL
1. Log-in the Student’s or Employee’s Medical Record for the information needed.	Ask for client’s health complaint and perform vital signs taking, as needed.	n/a	5 minutes	University Nurse
2. Tell Nurse about his/her health complaints.	Perform initial assessment and relay pertinent findings of client to the medical consultant.	n/a	10 minutes	University Nurse
3. Proceed to the medical consultant	Make a thorough physical examination and history-taking.	n/a	12 minutes	Medical Consultant
	Give immediate medical treatment and care.	n/a	20 minutes	University Nurse
	If client/patient has a severe case and cannot be given the necessary treatment in the clinic, arrange for a medical transfer.	n/a	2 minutes	Medical Consultant
		Total	49 minutes

5. Providing Dental Care and Treatment Services

The Dental health services of PLMun aims to improve the oral health of students and employees through access to PLMun dental care. Dental services are as follows: tooth extraction, oral prophylaxis, gum treatment and permanent filling, giving of antibiotics and pain relievers, and dental health teaching per consultation.

Office/Division:	Office of Student Affairs/Medical and Dental Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All students and employees of PLMun.
Checklist of Requirements			Where to Secure
· Student’s ID · Student’s/Employees’Dental Record			· Student · Medical and Dental Division
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI-BLE
1. Log-in the Student’s or Employee’s Medical Record for the information needed.		Ask for client’s dental complaint.	n/a	5 minutes	Dental Assistant
2. Tell Dentist about his/her dental complaint.		Perform a thorough oral examination.	n/a	10 minutes	University Dentist
		After assessment, perform the appropriate dental treatment.	n/a	10 minutes	University Dentist
		If client needs another dental procedure, schedule for his/her appointment.	n/a	10 minutes	University Dentist
			Total	35 minutes

6. Providing Guidance and Counseling Services

The University's guidance and counseling services aims to assist students and teachers in making available and desirable attributes, values and skills, as well as being trusted for mutual sharing of thoughts and interests.

Office/Division:	Office of Student Affairs/Guidance and Counseling Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who May Avail:	All students and employees of PLMun.
Checklist of Requirements			Where to Secure
· Student’s ID · Certificate of Matriculation (COM) · Student’s Individual Inventory Record · Counselling Referral Form · Referral Acknowledgment Form			· Student · Office of the University Registrar · Office of Student Affairs · Office of Student Affairs · Office of Student Affairs
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI-BLE
For Walk-In Clients
1. Proceed to the Guidance Office		Interviews the student.	n/a	5 minutes	Guidance Counselor/ Guidance Associate
2. Meet the Guidance Counselor		Conduct and individual counseling session	n/a	50 minutes	Guidance Counselor
		Write a Counseling Report	n/a	20 minutes	Guidance Counselor
			Total	1 hour, 15 mins
For ‘Reached Out’ Clients
		Review the Student’s Individual Inventory Record Check the availability of the student for an Individual Counseling Session.	n/a	5 minutes	Guidance Counselor

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSI-BLE
1. Meet the Guidance Counselor	Conduct and individual counseling session	n/a	50 minutes	Guidance Counselor
	Makes a Counseling Report	n/a	20 minutes	Guidance Counselor
		Total	1 hour, 15 mins
For Referred Clients
1. Secure a Counseling Referral Form	Give Counseling Referral Form	n/a	3 minutes	Guidance Counselor
	Review the Student’s Individual Inventory Record	n/a	5 minutes	Guidance Counselor
2. Confirm the availability for a counseling session	Schedule the availability of client.	n/a	3 minutes	Guidance Counselor
3. Return to Guidance Counselor for the scheduled counselling session	Conduct an Individual Counseling session with the client.	n/a	50 minutes	Guidance Counselor
	Write a Counseling Report.	n/a	20 minutes	Guidance Counselor
4. Wait for an Acknowledge-ment Form	Issue a Referral Acknowledge-ment Form to be given to the referral source.	n/a	5 minutes	Guidance Counselor
		Total	1 hour, 26 minutes

Internal Affairs

1. Designing and Developing New Course/Program

The designing and developing of new course requires considered design and collaboration of academic departments and core services. This service highlights the key stages in the developing of relevant courses as demanded by industries.

Office/Division:	Office of the Vice President for Academic Affairs
Classification:	Complex
Type of Transaction:	G2G – Government to Government
Who May Avail:	Deans of Colleges
Checklist of Requirements		Where to Secure
· CHED Memo · Industry Survey · Approved Feasibility Study · Executive Summary of FS		· CHED website (downloadable) · OVPAA · OVPAA · OVPAA
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Conceptualize Program to be offered.	n/a	7 days	Office of the Vice President for Academic Affairs
	Prepare Feasibility Study for the new programs to be offered	n/a	44 days	Research and Development Team
	Present the Feasibility Study to the President (University Council)	n/a	30 minutes	Research Director
	Presentthe Feasibility Study and consolidated documents for approval by the Board of Regents (BOR	n/a	30 minutes	Research Director

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Submit the approved Feasibility Study to CHED for approval.	n/a	1 day	Office of the Vice President for Academic Affairs
	Obtain CMO granted by CHED to offer new programs	n/a	22 days	Registrar/Vice President for Academic Affairs
		Total	72 days, 1 hour

External Services

1. Processing of Accepting Foreign Students

Through a Memorandum of Understanding between the Liuzhou City Vocational College (LCVC) and the Pamantasan ng Lungsod ng Muntinlupa (PLMun), a Student Exchange program was established. This enable the institution to prepare and arrange the necessary requirements for accepting foreign students to study in PLMun.

Office/Division:	Planning, Quality Assurance, & Communications Office / Institutional Linkages and International Affairs
Classification:	Simple
Type of Transaction:	G2G – Government to Government
Who May Avail:	Qualified foreign students.
Checklist of Requirements			Where to Secure
· Permit to Accept Foreign Students			· Bureau of Immigration
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSI-BLE
		Prepare for an Accreditation by the Bureau of Immigration.	n/a		7 days	TWG for Exchange Program
		Accept a visit from the Immigration Officer to observe and assess the facilities of PLMun.	n/a		5 hours	TWG for Exchange Program
		If qualified: Undergo Training for Liaison Officers	n/a		1 day	Authorized Liaison Officer to BI
		If qualified: Secure the Permit to Accept Foreign Students	n/a		5 days	Authorized Liaison Officer to BI
				Total Time	12 days, 5 hours

Internal Services

1. Processing for the Approval of the Annual Investment Program (AIP)

The AIP is the work and financial plan of the University for the period of one year. It is significant to prepare and have it approved by the Sangguniang Panlungsod because this will guide the institution on how to achieve goals and targets through its programs, projects and activities.

Office/Division:	Planning, Quality Assurance, & Communications Office/Planning Division
Classification:	Complex
Type of Transaction:	G2G – Government to Government
Who May Avail:	Qualified foreign students.
Checklist of Requirements			Where to Secure
· Accomplishment Reports · Annual Budget			· PQACO · Finance Office
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Prepare and Submit Annual plans and programs aligned to PLMun’s vision, mission, goals and thrusts.		Receive submitted AIP and check for correctness.	n/a	5 minutes	Planning Staff
		Review submitted AIPs of colleges and departments	n/a	2 days	Planning Officer
		Coordinate with the Budget Officer for the allocation of resources	n/a	1 day	Planning Officer
		Allocate budget for the prioritized programs	n/a	2 days	Budget Officer
		Consolidate programs with allocated budget for the approval of the University President.	n/a	2 days	Budget Officer

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Submit PLMun AIP to City Government for internal budget hearing	n/a	30 minutes	Liaison Personnel
	Wait for the approval of the City Council	n/a	5 days	Budget Officer
	Receive signed and approved AIP by the City Mayor and Sangguniang Panlungsod (SP)	n/a	30 minutes	Budget Officer
		Total	12 days, 1 hour, 5 minutes

1. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM
How to send a feedback?	Fill-out Feedback survey forms which are placed in every office and drop it at any drop box found in every office. Contact Info: plmuncomm@gmail.com
How feedback is processed?	Every 15^th of the month, the Records and Document Control Team opens the drop boxes of each office and collates it to have a Departmental Summary of Feedback. After three (3) days of consolidation, the Records Controller will submit the Summary of Feedbacks to the Office of the University President, copy furnish the Office of the Planning, Quality Assurance, & Communications Office.
How to file complaints?	Make a written complaint in the space provided in the feedback survey and drop it at the drop box. You may drop it on the drop box designated in front of the Office of the University President. For inquiries and follow-ups, client may contact this number: 8659-2075 loc 217.
How complaints are processed?	The Records and Document Controller opens the Suggestion/Complaint Box on a weekly basis to check for written complaints. Upon evaluation, the R & D Controller shall forward the complaint to the HRDM Office. A report shall be created by the HRDM Officer and shall submit it to the University President for appropriate recommendation.
Contact Information of ARTA, PCC, CCB	ARTA: complaints@arta.gov.ph 1-ARTA (2782) PCC: 8888 CCB: 0908-881-6565 (SMS)

VIII. Feedback and Complaints

Office	Address	Contact Information
Finance Office	1^st Flr. Annex Bldg. PLMun, University Road, Poblacion, Muntinlupa City	8659-2075 loc. 213
HRDMO	1^st Flr. Main Bldg. PLMun, University Road, Poblacion, Muntinlupa City	8659-2075 loc. 223
MIS Office	2^nd Flr. Main Bldg. PLMun, University Road, Poblacion, Muntinlupa City	8659-2075 loc. 228
Office of the Building Administrator	1^st Flr. Main Bldg. PLMun, University Road, Poblacion, Muntinlupa City	8659-2075 loc. 214
Office of Student Affairs	2^nd Flr. Student Center Blg. PLMun, University Road, Poblacion, Muntinlupa City	8659-2075 loc. 247
Office of the University Registrar	1^st Flr. Student Center Bldg. PLMun, University Road, Poblacion, Muntinlupa City	8659-2075 loc. 205
Office of the Vice President for Academic Affairs	1^st Flr. Admin. Bldg. PLMun, University Road, Poblacion, Muntinlupa City	8659-2075 loc. 250
Planning, Quality Assurance, & Communications Office	1^st Flr. Admin. Bldg. PLMun, University Road, Poblacion, Muntinlupa City	8659-2075 loc. 249

University Profile

Citizen's Charter

PLMun Citizen's Charter

List Of Service

FIND US ON

SUPPORT